Refund & Return Policy
FAR EAST CORPORATION
At Far East Corporation, we aim to provide clear information about our vehicles and export services before a purchase is confirmed. Because vehicles are generally purchased and prepared specifically for international export, our refund and cancellation terms differ from those of ordinary retail products.
1. General Policy
Vehicle purchases and export transactions may involve vehicle reservations, deposits, documentation, inspection, transportation, shipping and other services.
Customers are encouraged to review all vehicle details, specifications, photographs, condition information, pricing and applicable charges before confirming an order or making a payment.
Important: Once a vehicle has been purchased, reserved, prepared for export, or shipping arrangements have been initiated, cancellation or refund eligibility may be limited.
2. Vehicle Returns
Due to the nature of international vehicle exports, vehicles generally cannot be returned in the same way as ordinary retail products.
Once a vehicle has been shipped internationally or delivered to the destination country, return arrangements may be subject to separate agreement, shipping availability, transportation costs and applicable laws.
Customers should contact Far East Corporation immediately if they believe there is a legitimate issue with a vehicle received from us.
3. Vehicle Deposits
Deposits may be required to reserve or purchase a vehicle.
A deposit may become non-refundable after the vehicle has been purchased, reserved specifically for the customer, or after costs have been incurred in connection with the transaction.
The refundability of any particular deposit will depend on the terms communicated to the customer before payment and the circumstances of the cancellation.
4. Cancellation Before Shipping
If a customer requests cancellation before a vehicle has been shipped, Far East Corporation will review the request based on the current stage of the transaction.
Any refund, if applicable, may be reduced by costs already incurred, including but not limited to:
- Vehicle purchase or reservation costs
- Inspection costs
- Transportation or inland delivery costs
- Documentation or administrative costs
- Bank or payment processing charges
- Other non-recoverable transaction expenses
5. Cancellation After Shipping
Once a vehicle has been shipped, cancellation may no longer be possible.
Any request made after shipment will be reviewed on a case-by-case basis and may involve additional shipping, storage, customs, port, transportation or other applicable costs.
6. Vehicle Condition & Inspection
Customers should carefully review available vehicle descriptions, photographs, inspection information, auction information and other documentation before confirming a purchase.
Used vehicles may have normal signs of previous use, age-related wear and other characteristics consistent with their condition and age.
Customer Responsibility: Customers are responsible for reviewing the available vehicle information and asking questions about any matter they do not understand before completing their purchase.
7. Damage During Transportation
If a vehicle appears to have been damaged during international transportation, the customer should notify Far East Corporation as soon as reasonably possible after receiving or inspecting the vehicle.
Customers may be required to provide photographs, inspection reports, shipping documentation or other evidence relating to the claimed damage.
Where applicable, claims may be handled in accordance with the terms of the relevant shipping or insurance arrangements.
8. Documentation Issues
If you believe that required vehicle or export documentation is missing or contains an error, please contact us promptly.
We will review the matter and, where appropriate, work with the relevant parties to correct or provide the necessary documentation.
9. Refund Process
Where a refund has been approved, Far East Corporation will communicate the applicable refund amount and payment method to the customer.
Refunds may be subject to deductions for applicable non-refundable expenses, bank charges, payment processing fees or other costs already incurred.
The time required for a refund to appear in a customer's account may depend on the payment method, financial institution and processing arrangements.
10. Non-Refundable Costs
Depending on the stage of the transaction, certain costs may not be recoverable.
- Bank and payment processing fees
- Vehicle reservation expenses
- Inspection expenses
- Transportation expenses
- Documentation and administrative expenses
- Shipping-related expenses
- Port, storage or handling expenses
- Other third-party costs already incurred
11. How to Request a Refund
To request a cancellation or refund review, please contact Far East Corporation using the contact details provided on our website.
Your request should include:
- Your full name
- Order or transaction reference, if available
- Vehicle details
- Date of payment
- Reason for the refund or cancellation request
- Any relevant supporting documents
12. Exceptions
Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
Where required by applicable law, the customer's statutory rights will apply.
13. Changes to This Policy
Far East Corporation may update this Refund & Return Policy from time to time to reflect changes to our business, services or applicable requirements.
The updated version will be published on this page with a revised "Last Updated" date.
14. Contact Us
If you have questions regarding cancellation, refunds, vehicle returns or any transaction-related matter, please contact Far East Corporation before making a purchase whenever possible.
Questions About Your Order?
Contact Far East Corporation and our team will review your request and assist you with the next steps.
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